FAQ

REX WEARS

Frequently Asked Questions

Everything you need to know about our footwear, sizing, orders, delivery and care.

What products does REX WEARS offer?
REX WEARS offers premium footwear and carefully crafted leather products designed for everyday sophistication, formal occasions and timeless style.
What materials are used in REX WEARS footwear?
Our footwear is made using carefully selected materials, with leather options chosen for their appearance, durability, comfort and finish. The exact material may vary by product and is mentioned on the respective product page.
How do I choose the right shoe size?
We recommend checking the size information provided on the product page before placing your order. If you are unsure about your size, contact our support team and we will help you choose the appropriate size.
What shoe sizes are available?
Our footwear is generally available in UK sizes 5 to 12, depending on the individual product. Please check the product page for the exact sizes available.
Are the shoes ready to ship or made to order?
Availability depends on the product. Some designs are available for immediate dispatch, while selected styles or personalized products may require additional processing time.
Can I request a customized pair?
Selected REX WEARS footwear may be available for customization depending on the design. Please contact our team before placing your order so we can confirm the available options.
How long does delivery take?
Delivery time depends on your location, product availability and order processing requirements. Tracking details will be provided once your order has been dispatched.
Do you offer shipping across India?
Yes. REX WEARS delivers across India. Shipping availability and delivery timelines may vary depending on the destination and product.
Can I track my order?
Yes. Once your order has been dispatched, tracking information will be shared through the contact details provided during checkout.
Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. Changes or cancellations may not be possible once the order has entered processing or has been dispatched.
What is your return or exchange policy?
Returns and exchanges are subject to the conditions mentioned in our Return & Exchange Policy. We recommend reviewing the policy before placing your order.
What if I receive a damaged or incorrect product?
If your order arrives damaged, defective or different from what you ordered, please contact our support team as soon as possible with your order details and clear photographs of the product and packaging.
How should I care for my leather footwear?
Keep your footwear away from excessive moisture and direct heat. Clean the surface gently with a suitable leather-care product and store your shoes in a cool, dry place. Proper care helps preserve the appearance and longevity of your footwear.
Will leather develop marks or variations over time?
Yes. Natural leather can develop subtle variations, creases and changes in character with use. These characteristics can contribute to the individuality of each pair.
How can I contact REX WEARS?
For questions regarding products, sizing, orders, customization or support, contact us at support@rexwears.com.

Still Have Questions?

Didn’t find what you were looking for? Our team is here to help.

support@rexwears.com
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